Returns Policy

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At EV Aftermarket, we are committed to ensuring your satisfaction with our products. If you’re not completely satisfied with your purchase, we’re here to help.

GENERAL RETURN POLICY

  • Time Frame: You may return any product within 30 days of delivery.
  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Restocking Fee: A 20% restocking fee will be applied to all returns.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

HOW TO INITIATE A RETURN

  1. Contact Customer Service:
  2. Prepare Your Return:
    • Securely pack the item in its original packaging.
    • Include the RMA number inside the package.
  3. Ship the Item:
    • Use a trackable shipping service.
    • Send the package to the address provided by our customer service team.

REFUNDS

  • Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method.
  • Deductions:
  • The 20% restocking fee will be deducted from your refund.
  • Return shipping costs are the responsibility of the customer and will not be reimbursed.
  • Notification: We will notify you of the approval or rejection of your refund after inspection.

EXCHANGES

  • If you wish to exchange an item for a different product, the restocking fee will be waived.
  • Please contact customer service to arrange an exchange.

NON-RETURNABLE ITEMS

  • Sale Items: Only regular-priced items may be refunded; sale items are not eligible for refunds.
  • Specific Products: Gift cards and downloadable software products cannot be returned.

SHIPPING INFORMATION

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items.
  • Shipping Costs Are Non-Refundable: Original shipping charges are non-refundable.
  • Insurance and Tracking: For items over $55, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

LATE OR MISSING REFUNDS

  • If you haven’t received a refund after 7 business days, please:
  • Check your bank account.
  • Contact your credit card company; processing times can vary.
  • If you’ve done the above and still have not received your refund, contact us at [email protected].

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